We strive to provide every patient with an exceptional online experience. However, should an issue arise, we are committed to resolving it promptly and effectively. If you wish to raise a complaint, express dissatisfaction, or voice any concern, please contact our complaints team via email with the subject line ‘Complaints Team.’ Kindly include comprehensive details, such as your name, order number, and a description of the issue. Our escalation process ensures an impartial and independent review of any concerns raised.

This service is not for use in emergencies. If you are in the UK telephone 999 in a medical emergency.

Non-urgent medical emergencies? You can call your GP practice, or alternatively Call 111.